Wrong body cremated: Apology over Grange Hospital, Cwmbran, error

“We are utterly heartbroken about what has happened to the family and we take responsibility for this isolated incident,” Ms Prygodzicz.

“We have met with the family to fully inform them about this situation and to offer them as much support as they need.”

She said she wanted to “reassure the public that this is an exceptional case”.

The health board “identified this mistake through our own processes,” she said.

After an initial review, it was “confident that this is down to human error in an isolated case”.

“However, we are continuing to investigate the circumstances surrounding this incident and we will keep family members fully updated throughout our investigation,” she said.

“No words we can say, or actions we can take, can put this right.

“We are deeply sorry and our thoughts and full support remain with the family.”